What is the Return on Investment for Customer Service?
They say that each person who has a bad experience tells 11 to 20 people, and then they tell 5 people. That’s a lot of people. This is in...
Read MoreThey say that each person who has a bad experience tells 11 to 20 people, and then they tell 5 people. That’s a lot of people. This is in...
Read MoreFor a successful business, the strategy is never to intentionally have the customer become the enemy, but unfortunately it does sometimes seep into our companies. You know, those times...
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