When your customer checks that “satisfied” box on your customer service survey, you don’t really know if they are rationally satisfied or emotionally satisfied. What’s the difference, you ask?...
Read MoreWhen it comes to gender differences of unhappy customers, men will boycott a company twice as long as women if they are unhappy. However, the silver lining to that...
Read MoreA shocking statistic is that only 2% of unhappy customers will make their problems known to you. Thirty-four percent of customers will leave you after having a bad experience....
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