Where Does Customer Service Stand in Your Planning?
Where does Customer Service stand in your planning? We have a strategy, a branding, goals for our operations…but where does our customer service strategy fit in? Not sure? Well,...
Read MoreWhich Is More Important: Hiring the Right People or Training Them?
Fully trained and empowered employees have significant role in Customer Service Return on Investment (ROI). But which is more important – hiring the right people or training them? Which...
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