Blog List

Where does Customer Service stand in your planning? We have a strategy, a branding, goals for our operations…but where does our customer service strategy fit in? Not sure? Well,...

Fully trained and empowered employees have significant role in Customer Service Return on Investment (ROI). But which is more important – hiring the right people or training them? Which...

Remember that first sale you had when you began your business? Or the first time you made a sale in general? Remember the joy you had, the commitment you...

Emotionally engaged customers return a 23% PREMIUM in relationship growth, sales AND profit, according to a Gallup Poll reported in the Harvard Business Review. That’s an important statistic that...

I just stopped at a McDonald’s, which, by the way, is highly unusual for me, liking healthy food like I do. Anyway, I digress. One of the women behind...

My father, a lifelong salesperson, used to say, You will never run out of things to talk about if you ask the other person about themselves. Think of the...

When your customer checks that “satisfied” box on your customer service survey, you don’t really know if they are rationally satisfied or emotionally satisfied. What’s the difference, you ask?...

When it comes to gender differences of unhappy customers, men will boycott a company twice as long as women if they are unhappy. However, the silver lining to that...

A shocking statistic is that only 2% of unhappy customers will make their problems known to you. Thirty-four percent of customers will leave you after having a bad experience....

They say that each person who has a bad experience tells 11 to 20 people, and then they tell 5 people. That’s a lot of people. This is in...