Emotionally engaged customers return a 23% PREMIUM in relationship growth, sales AND profit, according to a Gallup Poll reported in the Harvard Business Review. That’s an important statistic that bears repeating.
In our recent newsletter (“Rational Satisfaction Versus Emotional Engagement“), we discussed ways your people could interact with your customers to become emotionally engaged with them.
In what ways do you do this? Please tell me one example; I would love to mention it in a future newsletter, and will check with you beforehand!
Thanks so much in advance!